Last updated: 11/06/2021
SUMMARY:
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
OUR POLICY COVERS
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
WHY WE VALUE YOUR PRIVACY
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
HOW WE COLLECT INFORMATION
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
COOKIES
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
WHAT INFORMATION WE HOLD
- When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for, if you’ve given us that.
- If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
WHERE WE STORE YOUR INFORMATION
When you contact us by email or through our website, we store your your information in MS Outlook, our email software. if we do business, we store your information in our accounts software, Sage. We chose these systems partly for their commitment to security.
WHAT WE USE YOUR INFORMATION FOR
We might email or phone you about our services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
WHO’S RESPONSIBLE FOR YOUR INFORMATION AT OUR COMPANY
Nicola Joule is responsible for the security of your information. You can contact them by email at nicola[at]thehotdesk.co.uk if you have any concerns about the information we store.
WHO HAS ACCESS TO INFORMATION ABOUT YOU
When we store information in our own systems, only the people who need it have access.
THE STEPS WE TAKE TO KEEP YOUR INFORMATION PRIVATE
Where we store your information in third-party services, we restrict access only to people who need it. We store password hints only in Outlook, use a different password for each service, and never use the same password twice.
The computers we use are protected by a passcode and Bitdefender our preferred anti-virus protection software. Computers ask for authentication whenever they’re started. Our mobile devices are also protected by facial recognition.
HOW TO COMPLAIN
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact nicola[at]thehotdesk.co.uk. If you’re the letter writing type, send your envelope to Little Merryn Ltd., t/a The Hot Desk, 14 Parc Eglos, Padstow, Cornwall PL28 8NW
CHANGES TO THE POLICY
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.